Fort Wayne Improv values your privacy. This policy explains what information we collect and how it is used.
💾 Information We Collect
We collect information primarily to process your transactions, manage your experience, and inform you about our shows and classes. This may include:
- Personally Identifiable Information (PII): Information you voluntarily provide to us when purchasing tickets, registering for a class, signing up for our mailing list, or contacting us. This typically includes your name, email address, phone number, and billing/payment information.
- Transactional Data: Records of your ticket and merchandise purchases.
- Website Usage Data (Non-PII): Information automatically collected when you visit our website, such as your IP address, browser type, the pages you visit, and the time of your visit. This helps us improve our website and services.
- Marketing Images/Likeness: As outlined in our Terms and Conditions, your image or likeness may be captured in photos or videos taken at the venue and used for marketing and social media purposes.
🍪 Cookie Policy
Our website uses “cookies” and similar tracking technologies to enhance your experience.
- What are Cookies? Cookies are small text files placed on your device (computer, phone, or tablet) when you visit our website. They are widely used to make websites work more efficiently, as well as to provide information to the site owners.
- How We Use Cookies: We use cookies for various purposes, including:
- Essential Functionality: To allow you to navigate the site and use essential features like purchasing tickets and managing your cart.
- Performance and Analytics: To collect anonymous, aggregated data on how visitors use our site (e.g., which pages are most popular), helping us improve site performance and design.
- Marketing and Personalization: To deliver content and advertisements more relevant to you and your interests based on your past browsing activity.
- Managing Cookies: Most web browsers are set to accept cookies by default. You typically have the option to set your browser to reject cookies or to notify you when a cookie is being placed on your device. However, disabling essential cookies may affect the functionality of the website and your ability to purchase tickets.
✍️ How We Use Your Information
We use the information we collect for the following purposes:
- To Fulfill Orders: Processing your ticket purchases, class registrations, and sales.
- Communication: Sending you transactional emails (like purchase confirmations), performance updates, and, if you opt-in, promotional/marketing information about our upcoming shows, classes, and special offers.
- Marketing & Promotion: Using your likeness in photos and videos for promotional materials, social media, and our website to showcase the Fort Wayne Improv experience.
- Security & Improvement: Analyzing website data to improve functionality, prevent fraud, and enhance our overall services.
👶 Children’s Privacy
Fort Wayne Improv’s website and services are not directed at children under the age of 13.
- We do not knowingly collect personally identifiable information from children under 13.
- If you are a parent or guardian and believe we may have inadvertently collected information from your child under 13, please contact us immediately using the information provided below. If we become aware that a child under 13 has provided us with personal information, we will take steps to delete that information.
- Note on Classes: Enrollment in our youth or teen classes requires registration by a parent or legal guardian, who must provide verifiable consent for the collection and use of the child’s necessary enrollment information (name, age, emergency contact, etc.) for class administration purposes.
🤝 Sharing Your Information
We do not sell your Personal Information to third parties for their direct marketing purposes. We may share your information only with the following:
- Service Providers: Trusted third-party companies that perform services on our behalf, such as ticketing platforms, payment processors (credit card companies), email distribution services, and web hosting providers. These partners are required to keep your information confidential and use it only to perform the services we’ve contracted them for.
- Legal Compliance: When required to do so by law, court order, or governmental regulation.
📧 Your Choices and Opt-Out
- Marketing Communications: You can opt-out of receiving marketing and promotional emails from us at any time by clicking the “unsubscribe” link found at the bottom of every marketing email. Please note that you will still receive non-marketing communications, such as order confirmations.
- Image Use: By attending an event, you consent to the use of your likeness for marketing purposes (as noted in the Terms and Conditions). While we cannot retroactively remove all images, you may contact the theater management with specific concerns about a photo used on our controlled channels.
🔒 Data Security
We implement reasonable security measures to protect the Personal Information you provide from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
📞 Contact Information
If you have any questions or concerns regarding this Privacy Policy or how your information is handled, please contact us.